Privacy Policy — Elea Clinic Bali

Elea Clinic Bali respects your privacy and is committed to protecting the personal information you share with us through our Facebook Page, Instagram, WhatsApp, Google Ads, Meta Ads, website, online forms, phone calls, and in-clinic interactions. This Privacy Policy explains how we collect, use, store, and protect your information when you contact us, book a consultation, ask about our treatments, or interact with our advertisements.

Section 01

Information We Collect

We may collect the following information when you voluntarily provide it to us:

Full name
Phone number or WhatsApp number
Email address
Preferred appointment date and time
Treatment interests or concerns
Basic consultation information
Photos or skin-related information, only when voluntarily provided for consultation purposes
Communication history with our team
Payment or transaction confirmation, if needed for booking or promotion validation

We may also collect limited technical information from digital platforms, such as ad interactions, page visits, and campaign performance data through tools such as Meta Ads, Google Ads, Google Analytics, or similar tracking technologies.

Section 02

How We Use Your Information

We use your information to:

Respond to your inquiries
Assist with appointment bookings
Provide consultation and treatment information
Confirm reservations or promotional offers
Improve our customer service
Personalize communication based on your inquiry
Measure and improve our advertising performance
Comply with applicable legal, medical, and business obligations

Elea Clinic Bali does not sell your personal information.

Section 03

Health and Treatment Information

As an aesthetic and dermatology clinic, some information you provide may relate to skin concerns, medical history, treatment goals, or previous aesthetic procedures.

This information is used only to support consultation, treatment planning, safety assessment, and customer service. We do not use sensitive health information to unfairly target, discriminate, or expose any individual.

Google treats health-related content as a sensitive interest category, especially for procedures, injections, and health conditions, so Elea Clinic Bali will handle health-related information carefully and avoid using sensitive health data for inappropriate personalized advertising.

Section 04

Advertising and Tracking

We may use Google Ads, Meta Ads, and related analytics tools to understand how people interact with our advertisements and online content.

These tools may help us measure:

Which ads are performing well
Which services people are interested in
How users contact us after viewing an ad
General audience and campaign performance

We do not intentionally share private consultation details, medical records, or sensitive health information with advertising platforms.

You may control your ad preferences directly through Google, Facebook, Instagram, and your browser settings.

Section 05

Sharing of Information

We may share your information only when necessary with:

Authorized Elea Clinic Bali staff
Licensed doctors or treatment providers involved in your consultation or treatment
Booking, customer service, or marketing support teams
Payment or administrative service providers
Technology service providers used for communication, analytics, or advertising
Government or legal authorities, only when required by applicable law

All parties who access personal information are expected to handle it responsibly and confidentially.

Section 06

Data Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, or disclosure.

These steps may include secure communication channels, restricted staff access, internal confidentiality practices, and secure digital storage where applicable.

Please avoid sending highly sensitive medical or financial information through public comments, direct messages, or unsecured channels.

Section 07

Data Retention

We keep your personal information only for as long as necessary to provide our services, manage bookings, comply with legal obligations, resolve disputes, and support business records.

When information is no longer needed, we may delete, anonymize, or securely store it according to applicable requirements.

Section 08

Your Rights

You may contact us to request:

Access to your personal information
Correction of inaccurate information
Deletion of your personal information, where legally possible
Withdrawal from marketing communication
Clarification about how your data is used

Indonesia's Personal Data Protection Law recognizes responsibilities for parties that process personal data, including business activities, so we aim to handle customer data responsibly and transparently.

Section 09

Marketing Communication

By contacting Elea Clinic Bali through Facebook, Instagram, WhatsApp, Google Ads, website forms, or other channels, you may receive follow-up communication related to your inquiry, appointment, treatment interest, or promotion.

You may opt out of marketing messages at any time by replying: "Stop" or "Unsubscribe."

Section 10

Children's Privacy

Our aesthetic and dermatology services are intended for adults or individuals with appropriate parental or guardian consent. We do not knowingly collect personal information from children without proper consent.

Section 11